Division of Information Technology - Terrapin Tech

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Hardware & Software Support

Terrapin Tech serves the University of Maryland, College Park community. Vendor-trained technicians provide software, University enterprise system support and perform problem diagnosis for all members of the University community. Additionally, parts installation and repairs are available for University-owned equipment. For a detailed list of the services we can provide, please see below.

Hardware Support 

As an Apple and Dell-certified repair center, we can provide hardware support and repair on University-owned in- and out-of-warranty Dell products. Support for other hardware is offered on a best-effort basis. For all parts-based repairs, we order and receive the parts directly from Apple and Dell.  There is a convenience fee of $100 for all hardware repairs, regardless of warranty status.  For non-warrantied hardware repairs, the client is charged for the cost of parts.

Software Support

We can support Windows, Apple, and UNIX operating systems, as well as standard productivity applications, and we can help with internet and networking troubleshooting and a wide range of UMD, academic, and administrative applications. Support for other software is offered on a best-effort basis.  All software support is free of charge.

Additional Services

In addition to the services outlined above, our trained technicians can provide support with data backups, data migration, virus removal, and more. If you are having software or hardware issues with your machine, please stop by our location in the Edward St. John Learning and Teaching Center so that one of our technicians can diagnose or assist with the issue.